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During loading time each of the moments that can affect the user's perception of the speed. That is, monitor whether the pages offer a fast experience or if, at some point in the conversion funnel, there are flaws that you can fix. After all, both user and customer experiences are also a constant iteration, just like digital products. Communicate real and useful information to customers have you ever abandoned purchasing processes on your mobile device because you didn't understand some things? Have you found flaws in the communication of a product that have made you give up or hesitate to make a purchase? If your answer was yes - or at least we have raised a question for you - then it is because the communication in that m-commerce has failed. Presenting your products clearly on the web is essential, especially because sometimes it can be difficult to know how an item may look in real life. If the products you offer are not well represented on your site, your customers will not feel confident making the purchase.
To prevent this from happening, include complete product descriptions, comparisons with other items, clear photographs, possibilities to contact customer service, etc. Something to keep in mind is the visibility of the price of the products. Did you know that 70% of buyers first look for information on the value of a product? Therefore, verify that it is always present and updated. Creating and using applications during the first quarter of 2020, the average weekly time people spent using apps Buy Bulk SMS Service increased 20% worldwide. The pandemic, isolation and confinement caused many people to use their mobile phones even more, and this is where m-commerce has been reborn. In this sense, apps have become a fundamental link. On the one hand, they help customers; on the other hand, they make businesses grow, that is, it is a win-win for both parties. Nowadays, many brands have applications for shopping, and it is a trend that continues to increase. Creating and integrating an app into your e-commerce route will allow you to interact with consumers, collect data and quickly detect trends.
In addition, you can offer them the possibility of reserving a product in advance, assisting them in a personalized way, sending notifications and incorporating services, and more. This will optimize customer and user experiences in your m-commerce . M-commerce, the trend that is here to stay there are still many things that can be improved in the experience we provide to users when interacting with an m-commerce, and the constant iterations to achieve improvements are increasingly effective. As we mentioned above, m-commerce will continue to grow because we increasingly use our mobile devices to make purchases, whether for convenience or other reasons. Is your online store prepared to provide a masterful experience to the customer and user? Is your app meeting the purchasing objectives of consumers, and the sales objectives of the company? Remember that there are always possibilities for improvements, and that is what evolution in technology is all about.By annette franz | 12 sep 2022 | opinion | 0 comments ideas on this occasion annette franz tells the story of one of the great failures of the market: “crystal pepsi”.